Those we serve come first

All persons and their choices are valued and respected. The people we serve are encouraged to speak their mind and encouraged to question. Safety and quality of service are foremost.

Resources are precious

The members, staff and volunteers will regard the agency's resources as though they are their own. All resources will be efficiently and effectively utilized. Teams work and sharing of ideas, resources, staff and equipment is valued.

Valued experiences and rights as citizens

The Arc strives to foster change in the community in order for all individuals to participate in the same valued experiences and are afforded equal rights as all citizens. By education and advocacy, we work to promote the proper support and services necessary for people to work, live and play in an accepting community.

Employees, our #1 resource

In order to offer quality services, The Arc will select employ only qualified, hard working dedicated staff. The Arc will provide staff with the support and training necessary to meet the needs of those we serve. Employees will work as a team, keeping the mission of The Arc in mind, as they approach every task with creativity, humor and passion. Employee satisfaction will be promoted.

Communication is key

Arc employees will communicate to all of our constituents and co-workers in a professional and respectful manner while being mindful of the unifying principles. Listen to others. Seek solutions that are acceptable to all parties. Be open to ideas that differ from yours.

Focus on the possibilities, not the barriers

Abilities are recognized and emphasized. By exposing the people we serve to new experiences and encouraging self-determination, expectations will not be limited. Outcomes rather than norms will drive the agency.

Commit to Excellence

Our standard of performance is excellence. Those we serve depend on us to individually and collectively provide them with the highest degree of excellence in our services. It is their right to expect it and it is our responsibility to deliver it.